You apply for financial support during your stay at the Ankunftszentrum (arrival centre) in Rahlstedt, Bargkoppelstieg 10-14. In general you should be entitled to financial support as soon as you arrive in the Ankunftszentrum.
You register here and receive a proof of arrival (Ankunftsnachweis). From this date onwards (and even retroactively), you will receive financial support.
While receiving financial support, you must remain available at all times and always have your valid residence title with you when you visit the authorities. If you lose your proof of arrival (Ankunftsnachweis), your permission to remain while the asylum decision is pending (Aufenthaltsgestattung) or your temporary suspension of deportation (Duldung), contact the Ausländerbehörde (foreign nationals authority), at the Ankunftszentrum or at Hammer Straße 30-34. You can find further information on what to do when you lose your residence title or it expires here: https://we-inform.de/portal/en/asylum/
Accommodation and food
Your accommodation (Ankunftszentrum or later another initial reception centre (Erstaufnahmeeinrichtung)) will provide a package which contains bed linen, sanitary products and clothes, as well as breakfast, lunch and an evening meal. For special nutritional needs, please get in touch with the Sozialmanagement (social management team) at your accommodation. As a resident at an initial reception centre (Erstaufnahmeeinrichtung), you will also be given a HVV travel ticket (Mobilitätskarte) for all public transport in Hamburg. You will receive the travel ticket at the Ankunftszentrum at first, later you will receive new ones at the Ausländerbehörde, Hammer Straße 30-34.
Basic benefits (Grundleistungen) in the Ankunftszentrum and in an initial reception centre (Erstaufnahmeeinrichtung)
You will get your basic benefits (Grundleistungen) once a month. During the time that you stay in the Ankunftszentrum or another initial reception centre (Erstaufnahmeeinrichtung), you will receive some of your basic benefits (Grundleistungen) (for example food and clothes) as non-cash benefits, the rest as cash benefits. The first point of contact for any questions regarding this is the Sozialmanagement at your accommodation.
As long as you are staying at the Ankunftszentrum, the Ausländerbehörde there is responsible for granting your benefits and sending you a written confirmation on the benefits you are entitled to (Leistungsbescheid). As soon as you stay in another initial reception centre (Erstaufnahmeeinrichtung), the Ausländerbehörde at Hammer Straße 30-34 is responsible for granting your benefits and sending you the written confirmation (Leistungsbescheid).
When you get an extension on your residence title you have to contact the competent Ausländerbehörde in order to get a new written confirmation (Leistungsbescheid) (and therefore continue to be entitled to benefits). Go to the Sozialmanagement in your accommodation to make an appointment.