In order to receive financial support, you need to register at the ZEA (Zentrale Erstaufnahme, Central Initial Reception Centre), Harburger Poststraße 1 or Bargkoppelstieg, open Monday, Tuesday and Thursday 8 am - 3 pm and Friday 8 am - 2 pm. You must register here and provide your fingerprints on your first visit. From this date onwards (and even retroactively), you will receive financial support.
While receiving financial support, you must remain available at all times and always have your valid residency permit with you when you visit the authorities. If you lose your BÜMA (Certificate Confirming Asylum Seeker Status) please visit Harburger Poststraße 1 or Bargkoppelstieg. If you lose your Aufenthaltsgestattung (temporary residence permit) or your Duldung (temporary suspension of deportation), please go to the Ausländerbehörde (Immigration Services), located at Amsinckstraße 28.
Accommodation and food
Your accommodation (ZEA) will provide a package which contains bed linen, sanitary products and clothes, as well as breakfast, lunch and an evening meal. For special nutritional needs, please get in touch with the social management team at your accommodation. As a resident at a ZEA, you will also be given a HVV travel ticket for all public transport in Hamburg.
You will get your allowance once a month. It may take several weeks from the date of your arrival until the first payment can be made. The first point of contact for any questions regarding this is the social management team at your accommodation. They will be able to tell you about the consultation hours for the Innenbehörde (Ministry of the Interior) offices in your district and can arrange appointments if needed. The Innenbehörde may also invite you directly to attend an appointment. Do not miss any appointments!
For families, only one person can receive the allowance for all members of a family. Young people over the age of 16 may request to have their allowance paid directly to them. As a general rule, everyone over the age of 18 receives their own allowance.